Tag Archives: troubleshooting

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Why I’m Not Making My Own Stickers Right Now: Part 2

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Hi friends!

So my Cricut Explore is still down for the count. I spoke with Cricut this week to do some more troubleshooting and right now, there is no solution in sight.

We did most of the steps I had already done, which included uninstalling the plug in and Adobe. We did get one bigger cut in, but it will not do multiple cuts, like my stickers.

At first the woman I was speaking with said something along the lines of I may not be able to do such small intricate cuts (Say what? That’s what the Cricut is for!), but then tried it herself on one of their machines with success.

So… her only educational guess it that there may be some sort of communication error between the plug-in and my OS X 10.10.4 (which is a newer update).

She said they will be having the developers look into my issue further… Next week.

So until then… I won’t be having my regular Plan with Me this week. (Sorry!) But I do have a couple really fun hauls to share with you.

And I ordered a Silhouette Portrait that will be arriving this week so I be able to get rolling again soon.

Until then… I hope you all are having an awesome week!

If you are interested in your own Erin Condren Life Planner, be sure to check out their website. Check it out for yourself and you’ll receive $10 off your first purchase! Click Here to check out what style might fit you best.

Love, Cindy ADH

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Why I’m Not Making My Own Stickers Right Now

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Hi friends!

I don’t usually do these types of posts. I don’t like complaining. I don’t like whining about my personal problems, but I do want to make you aware of the situation that is happening to me right now.

For those of you you follow me, you may know that I use a Cricut Explore as my electronic die cutter of choice. They recently distributed a new plug-in. Since that plug-in, I have been unable to cut. Not cool!

So I called customer support. I spend over an hour with them on the phone troubleshooting my issue. I was calm and patient. Things happen, you know? There has to be a work around somewhere. After the troubleshooting, the advisor informed me that a higher form of their technical support would need to contact me to do some further troubleshooting. Ok. I can deal with that too.

I was told I would be contacted within one business day.

So the next business day (today), I called right before closing to see what was going on and why I didn’t get a call. The advisor I spoke to was very kind, but the wrong expectation was set. The next tier of troubleshooting would not be available for 3-5 business days.

Say what? I know, right?

I really tried to be polite. After all, it wasn’t the second advisor’s fault. But I am so extremely disappointed by their customer service right now. I collected my case number and went on my way.

I will still be doing my Plan with Me video this weekend, but I will not have my own stickers made.

I was also planning on making some other projects, but I suppose all of this is on hold in the meantime.

So my question for all of you tonight, because I’m seriously considering a change, Cricut or Silhouette?

If you are interested in your own Erin Condren Life Planner, be sure to check out their website. Check it out for yourself and you’ll receive $10 off your first purchase! Click Here to check out what style might fit you best.

Love, Cindy ADH